The meeting covered key topics such as enhancing data accuracy, refining quarterly reports, and budgeting for patient engagement activities. It also highlighted the CPD training program, aimed at improving team skills across various areas. Action points were outlined for each task, ensuring effective follow-up and implementation.
CPD Program Highlights:
- Dr M Srinivas: Focused on improving data management, covering collection, analysis, and reporting.
- Ms Laasya: Led a session on collecting meaningful patient stories, focusing on how to craft compelling narratives by incorporating FACT (factual details), feelings, and the evolution of the story, while also emphasizing the use of high-quality visuals.
- Ms Rekha G: Provided guidance on refining quarterly reports, showcasing the use of Pivot Tables for better data visualization and clarity.
- Mr Babu Rao: Conducted a session on improving communication with elderly patients, highlighting empathy, clarity, and patience in interactions.